Privacy Policy

/Privacy Policy
Privacy Policy2018-10-24T18:08:00+00:00

Privacy Policy

Privacy Policy

Effective Date: October 23, 2018

At Nord Sunglasses, we’re all about helping you see things a little more clearly. And we believe that you have a right to know what information we collect from you and how we protect your privacy. So we’ve created this Privacy Policy to let you know what to expect when you interact with us. This Privacy Policy applies to your use of our retail locations, as well as any of our websites, website features, and mobile applications (each, an “App”) that contain a link to this Privacy Policy (together the retail locations, our websites, and Apps are referred to as the “Services”).

We operate a mobile application and related website (the “Prescription Check App”) and retail store service and related website (“In-Store Prescription Check” and, together with the Prescription Check App, “Prescription Check”) that you may use for the purpose of performing a vision test that may allow you to update your eyewear prescription. This Privacy Policy also applies to your use of Prescription Check.

Your use of Prescription Check is subject to our Prescription Check Terms of Use. Your use of all other Services is subject to our Terms of Use. Our use of any individually identifiable health information you provide is subject to the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). In addition to this Privacy Policy, our Notice of Privacy Practices will apply to such information.

By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”), such as Facebook, Twitter, Pinterest, Instagram, Snapchat, and Google+, that we do not own or control, even if you access them through our Services. We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will collect, use, and share your information.

If you have any questions, please reach out to us at
1. What Information does Nord Sunglasses Collect

Information you provide us:

When you create an account. When you create an account with us, you provide a name, email address, and password.

When you make a purchase or use our Services. If you make a purchase, we request information from you to facilitate the transaction and get you the goods. You may also provide us with information when you use certain online features, such as Home Try-On or when you book an eye exam. This information may include (i) your name, email address, phone number, shipping address, and date of birth, (ii) prescription information, including any images of prescriptions you may provide to us and any information you give us through the pupillary distance measurement function of our Services, (iii) medical history and information about your vision, (iv) information about the products you try on and purchase, and (v) information about other people, such as when you direct us to send a gift card. If you provide us with an image of your prescription, we obtain any information that appears on the prescription form. You may also provide us with information when you apply for a job through our Jobs page.

For some online, App, and in-store features, we may ask you to submit (or we may ask your permission to take) a photo, facial scan, or other image of you.

When you make a purchase, we ask you to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), vision insurance plan information, billing address, and shipping address. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information.

When you use Prescription Check. When you use Prescription Check, you disclose certain information about yourself by (1) answering a series of questions to determine whether you are eligible to participate in the Prescription Check vision test (the “Eligibility Questionnaire”), (2) performing a series of tasks to help licensed optometrists or ophthalmologists (each an “Eye Doctor”) determine whether to issue you an updated eyewear prescription (the “Vision Test”), and (3) communicating with Nord Sunglasses or our Eye Doctors in connection with your use of Prescription Check. The In-Store Prescription Check Vision Test includes an acuity test and measurement of your refractive error using a handheld device, and the results of both will be provided to us.

“Health Information” is information that relates to your past and present health or vision conditions (including medications, ailments, and prescriptions) that is derived from your use of Prescription Check. Some Health Information may be subject to laws and regulations, including HIPAA. You represent that any Health Information that you disclose to us is your Health Information that you are authorized to disclose to us. “Personal Information” is information about you, including your first name, last name, and demographic information, derived from your use of Prescription Check. Your Nord Sunglasses account contains Personal Information and/or Health Information, and we will access such information when you use Prescription Check. Additionally, in order to facilitate your use of Prescription Check and to help an Eye Doctor determine your need for an eyewear prescription, we may collect the following information when you use Prescription Check:
your name, age, email address, username, or other Personal Information or Health Information contained in your Nord Sunglasses account
answers and written information that you submit during the Eligibility Questionnaire
your answers to, performance of, and actions taken during the Vision Test
timestamps of all actions that you take within the Prescription Check App
Health Information prepared by an Eye Doctor who provides you Services, such as medical records, prescriptions, treatment decisions, medical advice, examination notes, and any other information prepared by an Eye Doctor about your health or vision
billing information that you provide us, such as credit card information
any other information that you submit to us in connection with your Eligibility Questionnaire, Vision Test, Prescription Check, or the Services, including information exchanged in emails, texts, chats, or calls between you and Nord Sunglasses.

When you contact us. We do everything possible to make sure you have an exceptional shopping experience. If you contact us in person, by phone (calling or texting), email, instant message (including Facebook Messenger), live chat, through social media or our App, or by some other means, we may keep a record of your contact information and the content of the communication for later reference. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. We receive responses to any survey that you choose to complete for us.